R2pBet Privacy Policy
At R2pBet, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at r2pbet.com or use any of our services, including the R2pBet casino, sportsbook, and mobile app. By registering an account or continuing to use our services, you agree to the practices described in this document. If you have any questions, please contact us at support@r2pbet.com.
Our R2pBet platform is operated by Caishxn Holding B.V., a company licensed under the Curaçao Gaming Authority and the Anjouan (Comoros) gaming jurisdiction. We process your personal data in accordance with applicable data protection laws and international privacy standards.
1. Information We Collect
When you create an account, use the R2pBet casino login, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal information:
Personal Identification Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Copies of government-issued identification documents (passport, national ID, driver's license)
- Proof of address documents (utility bills, bank statements)
Financial Data
- Payment method details (card numbers, e-wallet accounts) used for deposits and withdrawals
- Transaction history including deposit and withdrawal activity
- Information related to your R2pBet withdrawal requests and pending times
Technical and Usage Data
- IP address, browser type, device type, and operating system
- Login timestamps, session duration, and pages visited on our platform
- Information gathered through the R2pBet app and R2pBet casino app usage
- Cookies and similar tracking technologies (see our Cookie Policy)
Behavioral and Gaming Data
- Game history, betting patterns, and bonus redemption activity
- Loyalty program tier status (Bronze, Silver, Gold, Platinum)
- Interaction with promotions, including any R2pBet bonus code or promo code you have used
2. How We Use Your Information
We use the personal data we collect for the following purposes. At R2pBet, we process your information only when we have a lawful basis to do so — including the performance of a contract with you, compliance with legal obligations, your consent, or our legitimate business interests.
- Account Management: We use your data to create and maintain your account, process the R2pBet casino login, and verify your identity in accordance with KYC (Know Your Customer) requirements.
- Payment Processing: We process your financial data to handle deposits, manage R2pBet casino withdrawal requests, and ensure secure transactions via Visa, Mastercard, Skrill, Neteller, MiFinity, bank transfers, and cryptocurrencies.
- Legal Compliance: We are required to verify your identity, prevent fraud, and fulfill obligations under anti-money laundering (AML) regulations and our gaming licenses.
- Customer Support: We use your contact and account data to respond to your inquiries via live chat (available 24/7) or email at support@r2pbet.com or contact@r2pbet.com.
- Marketing Communications: With your consent, we may send you information about R2pBet bonus offers, free spins promotions, R2pBet no deposit bonus codes, and other relevant updates. You may opt out at any time.
- Platform Improvement: We analyze usage data to improve the performance and user experience of our R2pBet online casino, sportsbook, and mobile application.
- Responsible Gaming: We monitor your gaming behavior to identify signs of problem gambling and take appropriate protective measures where necessary.
3. Cookies and Tracking Technologies
Our R2pBet platform uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant content. Cookies help us remember your preferences, keep you logged into the R2pBet casino login session, and track performance metrics across our site and the R2pBet app.
We use the following types of cookies:
- Essential Cookies: Required for the website to function correctly, including maintaining your session and security settings.
- Analytical Cookies: Help us understand how players interact with R2pBet casino, allowing us to improve content and navigation.
- Marketing Cookies: Used to display relevant promotional content, such as R2pBet bonus code offers or free spins campaigns, both on and off our platform.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of our services.
4. Sharing Your Data
We do not sell your personal information to third parties. However, we may share your data with trusted partners under strict confidentiality agreements in the following circumstances:
- Payment Processors: To complete your deposit or withdrawal transactions securely
- Identity Verification Services: To fulfill our KYC and AML obligations under our Curaçao and Anjouan licenses
- Game Providers: Limited technical data may be shared with our 65+ game providers, including Amatic, BetSoft, Endorphina, Microgaming, and BGaming, to deliver gaming content
- Legal Authorities: When required by law, court order, or regulatory authority to disclose your information
- Fraud Prevention Services: To protect the integrity of our R2p Bet platform and detect suspicious activity
5. Data Retention
We retain your personal data for as long as your account is active or as required by law. In most cases, we are obligated to retain transaction records and identity verification documents for a minimum of five (5) years following account closure, in accordance with anti-money laundering legislation and our gaming license requirements.
When your data is no longer required, we securely delete or anonymize it in accordance with our internal data retention procedures.
6. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data held by our R2p Bet casino:
- Right of Access: You may request a copy of the personal data we hold about you
- Right to Rectification: You may ask us to correct inaccurate or incomplete information
- Right to Erasure: You may request that we delete your data, subject to legal retention obligations
- Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances
- Right to Data Portability: You may request your data in a structured, machine-readable format
- Right to Object: You may object to processing based on our legitimate interests, including for direct marketing purposes
- Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at support@r2pbet.com. We will respond to your request within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, or loss. Our R2pBet platform uses SSL encryption for all data transmissions, and access to personal data is restricted to authorized personnel only.
While we take every reasonable precaution, no internet-based system is entirely secure. We encourage you to use a strong, unique password for your R2p Bet casino login and to keep your account credentials confidential.
8. Restricted Countries
Our services are not available to residents of certain countries, including the United States, United Kingdom, France, Netherlands, Australia, and a number of other jurisdictions listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted territories. If you access our platform from a restricted region, you do so at your own risk and we reserve the right to close your account.
9. Children's Privacy
Our services are strictly intended for adults aged 18 years or older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we discover that a person under the legal age has registered an account with R2pBet, we will immediately suspend the account, void any transactions, and delete all associated personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of R2pBet casino services following any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. At R2pBet, we take your privacy seriously and will respond promptly to any inquiry.
- Email: support@r2pbet.com
- Alternative Email: contact@r2pbet.com
- Live Chat: Available 24/7 through our website and R2pBet casino app
- Operator: Caishxn Holding B.V.
We are here to help and committed to ensuring your experience with our R2p Bet online casino remains safe, secure, and transparent at all times.
Content updated: July 23, 2026